Comm 100
Once upon a time I had a free chat option offered on my web site, but the company offering it changed the platform. The service was great, let me interact with many potential customers, and I really missed it when it was changed. However, I was recently on a webinar where a colleague mentioned a service he was using, and I was hooked.
Comm 100 offers a free chat software option for you to place on any web site. It is fully hosted and managed by Comm100, which means that there’s no equipment to buy and no software to install. They take care of all the hardware, software, backup and maintenance work for you. When you sign up, you get the chat code. Simply paste it onto your web pages, you can start chatting right away with your web site visitors. The user-friendly interface design makes it easy to use even for non-tech users.
You can personalize the live chat button, chat window, pre-chat window and offline message window with your own branding. A series of professionally designed built-in templates are also provided. Chat transcripts and offline messages can be automatically or manually attached to a ticket, so that you can easily follow up on your customer queries until they are solved. You can set it up to participate in a live chat or a voice chat, or note that you are offline and will take email questions.
Both your visitor and you can upload files during a chat session. All uploaded files are stored along with the chat transcripts. Your visitor can capture screenshots and send them to you, and the screenshots are stored along with the chat transcripts, as well. Or, you can choose to require your web site visitors to fill out a pre-chat form before chatting and fully customize the form according to your business needs.
Comm100 live chat software not only offers web and desktop clients, but also works on various mobile platforms, including iPhone, BlackBerry, Window Mobile, Symbain and other Java-based platforms. That means you never miss a customer interaction opportunity!
About the Author Donna Gunter
Best-selling author Donna Gunter works with successful business owners who are experts in their fields and established in their industry and are seeking a way to stand out from their competitors. Using her Ideal Clients on Autopilot System©, she helps them determine the exact strategies to generate more qualified leads and better-paying clients with automated systems. This proven system makes all their marketing easier and more effective and they find themselves positioned as the only choice for their clients.
