Great customer follow-up from Zappo’s
I placed my first order from Zappo's about a year ago for a pair of shoes. Yesterday, I got an email from them reminding me of that order and telling me that they still carried this shoe and
Continue readingThe Tax Man Cometh
For those of us here in the U.S., April 15 means one thing — it’s the deadline by which you must pay (or pay and file for an extension) for your U.S. income taxes. I’ve
Continue reading10 Questions to Ask Before Licensing Your Program
Once you have several products or services that are selling quite well, your customer will begin to ask if you will permit others to use your product as the basis for the training that they are doing.
Continue readingIs Your Business Hard on Your Relationship?
I’ve recently become aware of a new television series out of Canada called, Being Erica, that runs on the Soap.Net channel here in the U.S. Part sci-fi and part soap-opera, it chronicles the life of
Continue readingOS Ticket
Customer service issues are starting to become more of an issue for me, so I began searching for an online ticket solution. I reviewed a number of software systems and online solutions, and finally decided
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