Category Archives for Customer Service
Does Your Customer Service Stink?
Even if you're a solopreneur, as I am, customer service is a primary concern, just as though I were a big corporation. In fact, I think it's more important, as your customers expect you
Continue readingGreat customer follow-up from Zappo’s
I placed my first order from Zappo's about a year ago for a pair of shoes. Yesterday, I got an email from them reminding me of that order and telling me that they still carried this shoe and
Continue reading3 Ways to Improve Customer Service with Help Desk Software
When you start your online business, you have very few customer service issues. Those that do emerge can usually be handled fairly easily via email or a phone call, and you’ll probably resolve
Continue readingThe Secret of Customer Appreciation
Typically during the months of November, December, and January, online business owners feel the urge to say "thank you" — to their blog/ezine readers, to their clients and customers, and
Continue reading7 Golden Rules of Online Customer Service
How do you treat the people with whom you do business? Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we’re still doing
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