Awesome Customer Service

Well, I’ve violated my own standards this weekend by working the full weekend to update my website. Check out the results at www.self-employment-success.com.

I discovered on Saturday morning that all of my websites were down–yikes! By the end of the day, all but one had come up, and of course, the missing one is my main site.

. I had emailed the tech support team at Aaces, www.aaces.com to discover if it was their server or something on my end. I discovered that they had a major system failure and had hoped to rectify the problem by Saturday night.

I logged on again this morning and discovered some problems in one of my sites and uploaded the files again, but still couldn’t get my primary website to work. I had another email from Ross from tech support telling me that not only had their server crashed, but the backup one was faulty also. He said he’d never experienced anything this catostrophic in his 10 years in the business. He and the team had been up all night trying to fix the problem and requested that I email him if I discovered problems in any of my sites. And, for my trouble, he was adding 3 months of hosting to my account free of charge. How’s that for making it up to me??

So, since I was still having problems, I emailed him what was happening to this site and within 30 minutes my problem was resolved and everything was back online.

I often wonder if Ross ever goes home (or has a life), because he ALWAYS seems to be around regardless of the day of the week, whenever I need a question answered. Well, Ross, you rock! But, please go home and get some rest–I’d like you to be my tech support guy for many more years to come..LOL

Check out Aaces fantastic prices and plans at www.aaces.com